The old friction pattern
Users usually contact support when forms are too long, fee logic is hidden or they cannot tell whether an action is complete.
A mobile-first rebuild reduces those moments by shrinking decision surfaces and keeping the next step obvious.
What to make visible
Deposit destination, withdrawal fee, net amount, KYC state and pending reviews should all stay visible after the user submits the form.
When those details remain readable, operators spend less time reconstructing context from screenshots and chat logs.